Abstract

In light of the ongoing COVID-19 pandemic, there is a pressing need for comprehensive examinations into its profound impact on organizational efficacy, warranting focused research endeavours. Consequently, this current study undertakes an investigation into the multifaceted ramifications of COVID-19, including lockdown measures, social distancing protocols, and governmental interventions, on the operational performance of the banking sector within China. Furthermore, the study explores the moderating influence of institutional support amidst these aforementioned factors and their effects on banking performance. Methodologically, data were collected through survey questionnaires administered to personnel within the banking industry. Employing smart-PLS analysis, the study assessed the validity of the data and elucidated the interrelationships among the variables under scrutiny. The findings indicate a detrimental association between lockdown measures, social distancing protocols, governmental policies, and banking performance in China. Additionally, the results underscore the positive moderating role of institutional support amidst these challenges. The implications of this study extend to policymakers, offering insights for the formulation of strategies aimed at bolstering banking performance amidst the adverse impacts of COVID-19, facilitated by robust institutional backing.